Course Cost
Semester: Fall 2024Credit Hours: 3.0
Some sections may include additional fees
Learn more about residency, cost and payments
This customer service course introduces students to a variety of skills including identifying customer behavior, determining customer needs through active listening, becoming an effective verbal and nonverbal communicator, honing telephone customer service skills, handling difficult customers, encouraging customer loyalty and practicing service recovery.
| Status | Days | Times | Location | Instructor | Meeting Times | Duration | Books / Materials | Ticket # | CRN |
|---|---|---|---|---|---|---|---|---|---|
| Reg Closed | - |
Course Location
OnlineInstruction occurs exclusively online, through the Canvas learning management system, for the duration of the course. Online courses are delivered in an asynchronous manner, which means that students learn from instruction, such as prerecorded video lessons and assigned learning tasks, that is not delivered in-person or in real-time. |
Troyer, Tricia | Standard 16-Week | View |
251BUS130.920
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