Professional Development

You've heard of networking before, but you may not have realized that networking is much more than simply shaking hands and meeting people. Networking has become a key activity for professionals, entrepreneurs, and organizations alike to build genuine, memorable relationships. But it can be difficult to form good networking habits on your own. "Networking for Success" will help you improve your personal and professional networking skills. In this course, you will learn best practices and effective tips and techniques to become a confident networker.

A brand is no longer just a certain type of car, shoe, or soda. We all have a personal brand that expresses our values, experiences, personalities, and ultimately everything that makes each of us unique people who stand apart from the crowd. "Personal Branding" focuses on teaching you how to cultivate your professional brand. You will learn the value of personal branding, how to craft your personal brand both online and offline, and the best methods for communicating your personal brand to clients, employers, and other industry professionals.

You are not alone if your palms get a little sweaty when you have to speak in front of others. Whether delivering a speech in front of a large audience of professionals or having a direct conversation with one or two friends or coworkers, public speaking is one of the most common anxiety-inducing experiences. Our stress and nerves can impede our ability to deliver a clear message. "Speak with Confidence" will teach you to define and understand speaking anxiety. By understanding the typical causes of speaking anxiety and learning real-world relaxation and confidence-boosting techniques, you will learn practical ways to tackle and overcome your public speaking fears.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Fast Company. Your subscription will start with the current issue. Fast Company publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

QuickBooks® Online Basics is an introductory-level course designed to build a foundation of essential skills in QuickBooks® Online. In this course, learners will develop a greater understanding of the basic bookkeeping and accounting functions that the software enables. The course content focuses on mastering the fundamental tasks performed in QuickBooks®, including setting up a company file and chart of accounts, entering customer and vendor information, recording sales, creating invoices, managing payables and receivables, creating and customizing reports, and using the Audit Log.

Note: To complete the exercises in this course, learners will need to set up their own access to the QuickBooks® Online platform. A subscription to QuickBooks® Online is not included with this course.

Financial institutions are unlike any other business. To someone new to the world of banking, it can seem puzzling. However, financial institutions play a key role in maintaining thriving communities and economies. The welfare of the nation depends on the banking industry. In this course, learners will examine types of banking, customer groups, the business of banking, and the role of banks in a community.

This course contains the Center for Financial Training & Education Alliance's (CFTEA) online exam for the Modern Banking Representative Certification (MBRC). As a modern certification in today's business world, the nationally accepted MBRC covers material designed to provide relevant knowledge to new and entry-level employees as they develop and advance in their professional careers at financial institutions.

As a vital part of the U.S. economy and a necessity for most Americans, the banking industry is subject to extensive regulation, and banking professionals must understand the legal and ethical responsibilities that come with their work. This course introduces learners working toward Modern Banking Representative Certification to the basics of banking law, exploring the agencies that regulate banking in the U.S. and the various federal laws that affect banking professionals' daily operations.

Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

Introduction to QuickBooks® Desktop 2020 (Mac) is an introductory-level course designed to build a foundation of essential skills in QuickBooks®. In this course, learners will develop a greater understanding of the basic bookkeeping and accounting functions that the software enables. The course content focuses on mastering the fundamental tasks performed in QuickBooks®, including setting up a company file and chart of accounts, entering customer and vendor information, recording sales, creating invoices, managing payables and receivables, creating and customizing reports, and using the Audit Trail.

Note: To complete the exercises in this course, learners will need to set up their own access to the QuickBooks® Desktop 2020 software. A subscription to QuickBooks® Desktop 2020 is not included with this course.

QuickBooks® Desktop Pro Basics (2021 Windows) is an introductory-level course designed to build a foundation of essential skills in QuickBooks®. In this course, learners will develop a greater understanding of the basic bookkeeping and accounting functions that the software enables. The course content focuses on mastering the fundamental tasks performed in QuickBooks®, including setting up a company file and chart of accounts, entering customer and vendor information, recording sales, creating invoices, managing payables and receivables, creating and customizing reports, and using the Audit Trail.

Note: To complete the exercises in this course, learners will need to set up their own access to the QuickBooks® Desktop 2021 (Windows) software. A subscription to QuickBooks® Desktop 2021 (Windows) is not included with this course.

Working from home allows for greater flexibility but requires a thoughtful approach to time management. Scheduling tasks in an efficient way and ensuring a clear boundary between work life and home life are key components of balancing the demands of remote work. This course provides an overview of the skills and strategies needed to achieve a fulfilling, productive remote work routine and healthy work-life balance. Additionally, the course covers interview preparation for remote positions, as well as video conferencing, instant messaging, and email best practices.

Included with your course is a one (1) year complimentary subscription to Fast Company ($19.99 value). Your subscription will start with the current issue. Fast Company publishes 8 issues a year.

This course explores the dynamics of leadership and how they are impacted when leaders are in a remote environment. Learners aspiring to leadership positions and those already well established in such roles will find value in the range of content and insight provided by this course. Course topics include effective communication, time management and productivity, and strategies for running productive virtual meetings.

Included with your course is a one (1) year complimentary subscription to Fast Company ($19.99 value). Your subscription will start with the current issue. Fast Company publishes 8 issues a year.

Remote work settings create new opportunities and unique challenges for team members. While virtual environments allow for greater flexibility, team-oriented activities can get lost. The collaboration, creativity, and teamwork that seems to flow naturally in an in-person setting can often feel stilted in a virtual environment. This course examines the pros and cons of remote teamwork and provides strategies for overcoming challenges and promoting team success. Other topics include communication best practices, handling conflict, and goal setting.

Included with your course is a one (1) year complimentary subscription to Fast Company ($19.99 value). Your subscription will start with the current issue. Fast Company publishes 8 issues a year.

Learn how to create an inclusive work culture, prioritize diversity, and build an inclusive workspace, both in person and in remote work settings. In this course, you'll examine how to address cognitive bias and unconscious bias in recruiting, hiring, retaining, and developing a workforce. This course will also provide tools for being an inclusive leader and demonstrate the important role this serves in creating and building an inclusive organization.

Included with your course is a one (1) year complimentary subscription to Inc. Magazine ($19.99 value). Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

More than ever, organizational success relies upon the ability to both create and lead high-performance teams. Every leader wants to tap the full potential of their team. It's not enough, however, to simply hire and train the smartest and most experienced people you can find. Team leaders must develop the necessary skills and strategies to maximize their team's potential to drive team productivity, efficiency, creativity and, ultimately, performance. By doing so, leaders can engage their team for better results and develop a stronger organizational culture.

Included with your course is a one (1) year complimentary subscription to Inc. Magazine ($19.99 value). Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Learn how to attract, retain, and develop top talent using recruitment strategies, branding, and data analytics. Explain the roles of corporate culture, compensation and benefits packages, flexible work arrangements, professional development, and employee engagement in creating and maintaining a workforce of top performers. In this course, you'll explore current workplace trends and examine how major crises, like the COVID-19 pandemic, affect hiring, retaining, and developing talent.

Included with your course is a one (1) year complimentary subscription to Inc. Magazine ($19.99 value). Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

This completely online and self-paced one-module course utilizes Inc. Magazine's prize-winning editorial content to introduce basic concepts related to managing cash flow,  including the difference between cash flow and profit, how to interpret the cash flow statement, how to calculate free cash flow, effective cash flow management, cash flow forecasting and projections, and ways to boost cash flow. The focus is on providing practical, hands-on advice to entrepreneurs and small-business people, including video segments and commentary from industry-leading practitioners and subject matter experts. The course also offers how-to lists and advice, interactive games, and review questions to ensure mastery of the material.

Included with your course is a one (1) year complimentary subscription to Inc. Magazine ($19.99 value). Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

This completely online and self-paced one-module course utilizes Inc. Magazine's prize-winning editorial content to introduce basic concepts related to financial analysis, including how to read and interpret the primary financial statements, how to evaluate your company's financial position, how to calculate various financial ratios, and benchmarking. The focus is on providing practical, hands-on advice to entrepreneurs and small business people, including video segments and commentary from industry-leading practitioners and subject matter experts. The course also offers how-to lists and advice, interactive games, and review questions to ensure mastery of the material.

Included with your course is a one (1) year complimentary subscription to Inc. Magazine ($19.99 value). Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

This completely online and self-paced one-module course utilizes Inc. Magazine's prize-winning editorial content to introduce basic concepts related to business financing, including how various loan products work, what to consider when assessing your business's financing needs, and how to navigate the application process. The focus is on providing practical, hands-on advice to entrepreneurs and small business people, including video segments and commentary from industry-leading practitioners and subject matter experts. The course also offers how-to lists and advice, interactive games, and review questions to ensure mastery of the material.

Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year.

Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy. And, as more and more people are now working from home, the lines between work and life have blurred, and the idea of balance has grown ever more elusive.

This course will introduce you to the concept of work-life balance, as we know it in the Age of Remote Work. And it will offer you practical advice and tips on dealing with your employer, supporting your family, and caring for parents and other, older loved ones.

Taking captivating and creative photographs is a challenge. While determining whether a photograph is aesthetically pleasing may be subjective, there are basic techniques for photographers to follow to assist in the photography process. This beginner's course will provide an overview of the basics needed to successfully take photographs. Through this course, you will learn about camera basics, including equipment and settings. Additionally, the course will dive into composition, focusing, and editing to create eye-catching visuals and enhance the photography experience.

The emergence of eCommerce has dramatically reshaped the modern marketplace. Business owners are no longer anchored to a physical store—or stuck paying the overhead costs to operate them. Whether you know exactly what you want to sell or are still fishing around for ideas, this course will guide you through the process of generating product ideas, performing market and audience research, organizing a sourcing process, finding the best eCommerce platform, developing a shipping and fulfillment strategy, and marketing your online store to boost traffic and sales.

A great editor is like a great mechanic. They look at a piece of writing the same way a mechanic looks at a car: they assess the current state, see if it has any issues, and tune it up so it's good to go. As you can imagine, there is no lack of metaphor to describe the task of editing. This course will help you discern between metaphor and fact to discover the truth of editing. You will learn the foundational principles of copyediting, the golden rules of proofreading, and what professional editors actually do and how you can do it, too.

Communication is a critical aspect of any successful project. Effective project teams communicate continuously, to share knowledge, clarify project objectives, and address issues. Project practitioners spend a large amount of their time engaged in interpersonal communication activities, ensuring that information is widely distributed and participants are kept up to date on all project objectives. But some project participants may not have the required expertise or ability to communicate effectively.

This self-paced, fully online course will help project leaders understand and coordinate verbal and written forms of communication within and between project teams. It will help focus and clarify communication techniques and allow clear, concise, and direct interactions among all project practitioners and stakeholders.

Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.

This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.

To efficiently lead projects, project managers need more than tools and techniques—they need skills that allow them to assess data and information and to make the most appropriate and effective decisions possible. They need to ask the right questions that will help them diagnose problems and make the right choices to propel teams to successful outcomes.

This self-paced, fully online course will guide learners through a systematic decision-making process for making carefully considered choices and reaching fully examined conclusions. It will help to refine and develop critical thinking and reasoning skills that will enable project leaders to assess options, generate plans of action, and put their teams in positions to succeed.

In many organizations, risk and uncertainty are seen as threats that must be planned for, controlled, and (if possible) eliminated entirely. But, are risk and uncertainty inherently bad? Couldn't they be opportunities to reimagine things and create a powerful new approach?

This self-paced, fully online course will help you view risk and uncertainty as a possibility instead of a danger. You'll see uncertainty as a way to examine and improve on existing conditions, opening up new possibilities or pathways that will help you achieve your goals. And for those risks that truly are threats, you'll develop a risk mitigation approach that will help you address problems and potentially uncover skills and abilities you can transfer to other areas of work to improve outcomes and results.

A project consists of many moving parts—people, resources, materials, and timelines, just to name a few. All of these parts connect and influence each other, and, as the project leader, it's your job to ensure that all of the parts come together in the right way to achieve a specific goal. But, as many project leaders know, it's never as simple as moving from point A to point B; projects are messy and nonlinear, so leaders need tools that will help them align project elements and see the bigger picture.

Systems thinking provides a framework for better understanding the complex and ever-changing parts of a project. This methodology helps you think of your project as an interrelated part of the larger puzzle that your organization will use to meet its objectives. It allows you to look beyond the boundaries of your project to see how factors outside those boundaries interact with the things inside (and vice versa). And it helps you expand your focus to see how your project results fit into the overall scheme of your organization.

As a project leader, your project's stakeholders are some of your greatest assets. However, those assets are only valuable if you collaborate with and involve them on a regular basis. Customers, colleagues, team members, management, the community at large—they all have something to offer, but to capitalize on these resources, you'll need effective interaction and continuous stakeholder engagement to uncover their true worth.

This self-paced, fully online course will help you successfully collaborate with your stakeholders to improve your chances for project success. You'll learn to identify, analyze, manage, and encourage your stakeholder groups to be an integral part of your project's outcomes. And you'll see how meaningful interaction and engagement can strengthen cooperative efforts and enhance results to exceed expectations and requirements.

In recent years, views of leadership have changed. Today there is a greater understanding of the varieties of leadership in business, government, education, healthcare, and not-for-profit organizations, as well as in more personal areas like team leadership and family settings.

As a project leader, honing your leadership skills will allow you to successfully meet project objectives while motivating and engaging your team. Improving your leadership skills will enhance your standing as an asset to your organization while fostering team, project, and organizational evolution.

At the beginning of a project, your responsibilities as a project leader will largely revolve around designing a plan that aligns with your organization's corporate strategy while providing fully functional deliverables that meet your stakeholders' needs. But project planning is not a one-time event: it occurs throughout a project's life cycle, so you need to remain prepared to make changes and have contingency plans in place to address unexpected situations.

This self-paced, fully online course will introduce you to the tools, techniques, and strategies you can use to develop successful projects and release plans. These tools and strategies can guide you in your efforts to create a just-in-time methodology that will complement your organization's strategic and tactical plans and enhance your product life cycle planning in the most efficient way possible.

Every project you encounter will be different in one way or another, and because of these inevitable differences, you'll need to tailor your project work to some degree. Different projects have different needs, expectations, and scopes, so your project's plans will have to be customized and adaptable to what your project demands. Small changes in your processes will be easy to adjust, but larger changes—like modifying your methodology—will require more intensive work.

This self-paced, fully online course will help you understand what tailoring is, increase your adaptability, and identify what in your projects you need to tailor. Knowing what and how to tailor will only increase productivity and lead to a more successful coordination and organization of your projects and operations.

Effective project leaders rely on their project teams to complete work in a timely manner, but often, these teams need coaching and training that will encourage them to work together to achieve their objectives. The members of a project team could be talented individuals, but the team may need to be shaped into a unit that acts collaboratively to meet a project's goals.

This self-paced, fully online course will help learners enhance their team's ability to work cooperatively by clearly defining roles and responsibilities and inviting team members to play to each other's strengths. Learners will create, implement, and evaluate development programs that will help team members advance and improve and will learn to capitalize on team dynamic concepts to achieve success by better understanding team interactions.

Successful project leaders understand that, to help their teams meet their objectives, they'll need to employ solid leadership and interpersonal skills that aid and empower the team's members. They'll have to apply sound delegation and facilitation strategies that allow the project staff to stay focused and remain on task. They'll need to make use of strong conflict resolution and negotiations training to address any issues that could hinder team production. And they'll have to demonstrate ethical leadership and compliance qualities that project participants can look to to guide their decisions and actions.

This self-paced, fully online course will help learners explore the key leadership and interpersonal skill set project leaders use to oversee projects and organize teams successfully. They'll get an overview of the behaviors that support project management, which will allow them to productively address problems, keep teams on track, and build trust among their coworkers, colleagues, and stakeholders.

Negotiation is a key element of any project management approach. Project leaders regularly negotiate with various stakeholders—clients, teams, management, and leaders of other organizational projects—to move their own project toward completion. In some cases, a project's success may depend on the project leader's ability to address competing interests through negotiation. Fortunately, anyone can develop strong negotiation skills through learning, practice, focus, and negotiations training.

This self-paced, fully online course will provide learners with the skills they'll need to successfully negotiate with internal and external project practitioners. It will help them establish their negotiation strategies and refine their techniques to successfully execute and complete projects.

Very few projects—even the simplest and smallest—are completed without having someone request a change of some form. Changes will happen—they can't be avoided—so it's important to prepare your team for any disruptions that may occur to ensure the project is not delayed or derailed.

This self-paced, fully online course will help you address and manage the impact of any changes your team may encounter. You will explore the types, forces, and factors for change, and you'll learn how to use change management initiatives and models to overcome resistance and foster engagement. You'll discover how you can best communicate about change, and you'll learn how to sustain the gains you make as you incorporate changes into your projects.

As a project leader, one of your main responsibilities will be to not only collect project data but to also analyze that data to uncover any patterns and trends in project outputs. You will then have to mesh those data analysis skills with creative problem-solving techniques to keep your project on pace and aligned to meet its goals. This self-paced, fully online course will help you develop the expertise you'll need to assess information, define problems, and uncover their root causes. You'll learn how to develop and implement solutions in ways that will resolve issues without creating new risks. And you'll begin to recognize the key role that analysis plays in your decision-making and problem-solving approaches, so you can efficiently guide projects to their successful conclusion.

Some benefits of remote work include greater scheduling flexibility, increased employee retention, and larger talent pools to draw from when filling positions or building a team. While organizations benefit in a variety of ways from fully remote work settings, remote work can also present unique challenges, such as breakdowns in communication, diminished company culture, and lower employee engagement. This course examines how organizations can leverage the benefits of remote work while mitigating the challenges. Topics covered include talent planning, performance management, organizational development, and employee engagement—examined in the context of a remote work setting. Through learning about remote work, HR professionals will be better equipped to propose hybrid solutions that align with organizational goals.

Many have speculated that the era of the traditional office is now over. As organizations adjusted to remote work during the COVID-19 pandemic, employees and business leaders witnessed the unique advantages of remote work, including greater flexibility, increased productivity, and better work-life balance. The Monday-to-Friday in-office schedules of the past have lost their appeal and utility. Through this course, HR professionals will learn how to support employees and organizations shifting to hybrid work arrangements. Through this course, HR professionals will learn how to recruit, train, and support employees working in hybrid settings. Topics covered in the course include how to foster a strong organizational culture in a hybrid setting, and how to manage transitions between remote and in-person work.

While there are many benefits associated with remote work, there are certain tasks and activities that can't be easily replicated in a virtual environment. Team collaboration, brainstorming, and culture-building are better suited for in-person settings, where team members can work side-by-side and connect in real time. As organizations transition to hybrid work arrangements, business leaders and HR professionals will need to assess how and when in-person work will be conducted and what the expectations will be for managing job tasks and responsibilities in a hybrid environment. This course examines how the modern office has been reshaped and explores the activities best suited for in-person settings, and addresses topics such as employee health and safety and workspace design.

The CompTIA Security+® (SY0-601) Exam Prep Course prepares test-takers for the Security+ exam, as administered by CompTIA. The course contains a variety of content presentation methods to help teach the concepts and vocabulary, and ultimately, learners are given ample opportunity to assess their skills with a multiple-choice practice exam. The CompTIA certification is recognized worldwide and adheres to the strict standards of ISO/IEC 17024 and is approved by the US Department of Defense to meet directive 8140/8570.01-M requirements.

To effectively manage a nonprofit organization, leaders need to be aware of the current trends, challenges, and best practices that are shaping the sector. This course will provide an overview of the key topics that are the focus of today's nonprofit leaders. You will learn about the ways in which the nonprofit sector is changing, as well as some new approaches to leadership, strategic planning, marketing, and fundraising. This course will also explore how nonprofits can grow, sustain themselves in challenging times, and utilize data and technology to improve their performance and assess their progress.

Technical writing is a highly coveted professional skill that involves absorbing technical information and then communicating it through a document that is tailored to a specific audience, usually to inform, instruct, or persuade. This introductory course will explain what technical writing is and what technical writers do, exploring the tools, techniques, and strategies they employ. It will also guide you through the technical writing process, from initial plans to final revisions.

This course, a staple for anyone who is interested in copy editing, will ensure you have a detailed understanding of word categories, punctuation, and sentence construction. The course will guide you through the eight parts of speech; simple, compound, complex, and compound-complex sentences; ten punctuation marks; and the rules for capitalization. Through real-world exercises, you'll be able to categorize words and phrases, build different types of sentences, and correct common syntax and punctuation errors.

The aPHR™ Exam Prep course covers the material found in the updated version of the aPHR™ exam, available in 2022. The course's content is broken up into sections, which correspond to the exam topics. The course begins with a Diagnostic Test that reflects the questions appearing on the exam, and provides learners with detailed feedback about their performance.

Each section of the content concludes with a set of practice questions, accompanied by detailed explanations of the correct answers. Practice tests can be taken numerous times, with different questions being pulled from test banks. At the end of the course is a full-length practice test, which contains 125 questions; the distribution of topics represents the weighting of aPHR™ exam topics.

The goal of coaching in a business environment is to help an employee to grow, develop, and succeed by removing roadblocks to performance and enhancing creativity. Coaching is a skill that can be learned with practice and one that will pay back in improved employee performance and workplace culture.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

In this course, you will explore the various types of HR communications and communication channels, study the elements of effective communication, and consider strategies for building your communication skills. You will also learn how to write and communicate clearly and with purpose, consider how to tailor your messages for defined audiences, and discover how to facilitate open communication. As an HR professional, your job is to develop and maintain an effective work team that upholds the company's policies and positions. Communication is essential to accomplishing your goals, preventing misunderstandings, and encouraging productivity.

Every organization encounters the occasional conflict. When dealt with effectively, it can make an organization stronger and more resilient. When left unchecked, it can affect the well-being of employees and the success of an organization. This course provides an overview of the benefits of conflict resolution. We discuss the role of HR in handling disputes and describe some common sources of workplace conflict. You will learn to identify different conflict styles along with strategies and best practices for responding to workplace conflict. We also discuss how to identify and respond to dangerous situations. Finally, you'll learn about organizational policies and legal considerations for handling conflict.

HR professionals perform a wide variety of tasks within an organization. However, regardless of their role or function area, all HR managers at some point have to engage in difficult conversations. While these conversations are not easy to have, there are ways to make them less difficult.

In this course, we will define difficult conversations as those involving sensitive or contentious matters that often trigger strong emotions that can prove challenging to handle for the participants. We'll discuss how preparing for these conversations, focusing on employee behavior, engaging in active listening, and encouraging back-and-forth discussion can make them more productive. Armed with the right tools and techniques, you can handle difficult conversations and steer them to a successful conclusion.

The Human Resources department of an organization manages its people, which makes it key to organization success. This course will address the leadership aspects of HR: devising and implementing strategic planning and upholding an organization's core values, developing talent and future leaders within the organization, recruiting and maintaining a diverse workforce, creating an inclusive environment, and being ready to handle crises. The course will offer HR professionals strategies and best practices for implementing these important leadership functions.

In this course, you will learn a number of techniques and models for problem solving. You will also learn about the types of problems HR professionals encounter. Lastly, you will apply problem-solving strategies to a number of real-world HR issues. Through practice, you will hone your problem-solving skill set and become a more effective HR professional.

Progressive discipline is a best practice for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. This course will provide HR professionals with the skills necessary to implement and manage an effective progressive discipline program at their organization.

Using SMART goals is widely considered a best practice for setting targets and measuring employee progress. SMART goals are goals that include the valuable details that help make them attainable. They provide employees with a sense of direction, keep them motivated, and let them know how and when their progress will be evaluated.

In this course, we describe the five characteristics of SMART goals: specific, measurable, attainable, relevant, and time-bound. You will learn to recognize whether or not a goal is SMART and to outline the process for developing effective SMART goals. Finally, you'll learn how SMART goals can be evaluated and how they can be used to create an action plan that helps employees set and meet their unique targets.

This course, aimed at HR professionals, is designed to promote age diversity in the American economy by highlighting the business advantages of hiring a multigenerational workforce. The course provides practical and strategic guidance for recruiting and retaining workers across the age spectrum. It draws on a wealth of research and analysis conducted by AARP over the years, which HR professionals will find valuable as they seek to include age in their Diversity, Equity, & Inclusion strategies; design age-inclusive compensation and benefits programs; tailor training and professional development opportunities for a multigenerational workforce; and develop strategies to promote knowledge transfer by presenting older workers with alternatives to traditional retirement.

Whether you have years of experience in the nonprofit sector, or you're considering a possible career shift, this simulation is designed to challenge and engage participants while exploring key real-world leadership issues confronted by nonprofit managers. The learner assumes the role of executive director of the troubled Courtney Museum, and deals with a series of personnel, marketing, financial, and board and community relations issues. As the learner makes tough decisions, an adaptive scoreboard reflects the impact of those choices on the museum's prospects. Video commentary from experienced nonprofit leaders provides qualitative context and explores the consequences of choosing different paths for reviving the museum.

In this simulation, you'll assume the role of an Agile coach hired to help refine an organization's transformation.  The simulation, designed for adult learners with some Agile experience, will ask you to make decisions as you confront common Agile issues. Each decision you make will include tradeoffs that will increase satisfaction in some areas but may hinder other areas. Your task will be to select an option that best benefits your organization.

As you make your choices, an adaptive scoreboard will reflect the impact of those choices on organizational success. Your goal will be to optimize your score across several organizational factors. You'll use the results of your actions to inform subsequent decisions as you complete the simulation.

The benefits of exercise are numerous, regardless of your age or physical ability. Everyone benefits from regular physical activity. Yet, a common challenge is how to build time for fitness into your daily routine.

This course breaks down key elements and objectives for health, wellness, and exercise that can be done at home. Through a series of videos, an expert personal trainer and wellness professional will discuss the benefits to working out, how to create exercise routines you can perform at home, online tools to assist you with your progress, nutrition, and more.

The most effective writing is clear, concise, and error-free.  Whether you're writing for business, education, marketing, or personal projects, having a firm understanding of grammar basics will help you communicate effectively with your audience. This Grammar Refresher course will walk you through the foundational elements of English grammar, including the parts of speech, punctuation, and sentence structure. Through interactive games and exercises, you'll learn how to spot and fix common grammatical errors. Gain confidence as a writer and editor by mastering grammar basics with this Grammar Refresher course.

Numbers play a role in every retail business. From sales volumes to inventory counts, retailers need to understand how math can help them be successful. This course will cover some of the basic measurements and calculations used in the retail world. You will strengthen your math skills by working through examples and exercises, including calculating common retail metrics.

Meetings are an important tool for communicating in the workplace. When managed effectively, they provide opportunities for building relationships, solving problems, sharing ideas, making plans, and discussing progress.

In this course, you will learn about some common types of meetings, along with best practices for scheduling, planning, and leading them. We will describe how to create an agenda, take minutes, and use different types of materials. You will also learn how to address some of the common challenges associated with meetings. Finally, we will provide some tips for hosting virtual meetings and describe some key elements of policies related to meetings in the workplace.

Exit interviews are a powerful tool for organizations to reduce harmful turnover and strengthen their operations, but many organizations fail to use them to their fullest potential. The solution lies in training interviewers to ask the right questions and leaders to recognize the value of exit interview data.

In this course, you will explore the purpose and goals of an effective exit interview process, the merits of various interview formats and styles, what to ask (and what not to), and how to advocate for the proper use of exit interview feedback within your organization.

HR professionals play a key role in ensuring that employment laws are implemented fairly and consistently across their organization, and they help the organization stay in compliance with required laws. To do this well, HR professionals must be aware of key legislation and any potential changes to legislation. They must know how employment laws affect their organization, and they must develop strategies and procedures for following those laws.

In this course, you'll learn about some important federal employment laws and examine how those laws are implemented in the workplace. You'll also learn about key resources for learning about relevant federal laws, and you'll practice employing your research skills to examine federal laws relevant to your organization.

Professionals in all areas of an organization turn to data to aid in their decision-making process, and human resource managers are no exception. By including data in your decision-making process, you can remove some of the guesswork that comes from relying solely on instincts and experience.

This course focuses on what happens after analyzing the data. You will learn about the methods for extracting insights from different types of data. You will also learn tips on how to use data to develop a strategic plan and present your findings to relevant stakeholders. Through practice, you will develop your data interpretation skills and become a more effective HR professional.

The job interview is one of the most popular means of distinguishing among applicants for an open position. However, research has shown interviews can lead to biased and poor hiring decisions. This course will guide you through how to construct a fair and effective interview process that will lead you to a quality hire. It will give you information on different types of interviews, practice in designing effective interview questions, and tips for how to respond to unexpected situations.

Onboarding  is the process of welcoming new employees into the organization and providing them with the resources necessary to be fruitful members of the organization. This process is a calculated method that lasts anywhere from a month to a whole year. Onboarding is directly connected to many key HR functions, including workplace culture and safety, professional development and training, and employee retention. When employees have a strong onboarding experience, they are more likely to stay with their organizations longer and to feel satisfied in their roles.

In this course, you'll learn what makes an onboarding plan successful, and you'll learn how orientation, onboarding, and training come together to promote long-term success for new employees.

The training and development of employees is one of the most important aspects of human resource management. Even if the most qualified candidate is hired for a specific role, they will eventually require training and development, due to changes in the business environment.

This course provides an overview of the process for developing and evaluating training programs. You'll learn how HR professionals identify training needs and how different types of training can be used to support employees. We also discuss the way career development helps individuals reach their full potential. The course covers the phases of a typical career life cycle and recommends tools for supporting the career development of employees.

The success of an organization is entirely dependent on its people. An organization's mission can only be achieved through the hard work of talented, dedicated employees, which is why hiring is a crucial task that organizations must get right.

The key to a good hire is a good hiring process. HR professionals play a central role in ensuring the organization acquires the right talent. In this course, you'll learn how you can help your organization succeed by determining staffing needs, recruiting qualified candidates, conducting effective interviews, and selecting the best candidate for the role. This course outlines the hiring process from beginning to end—from developing a hiring plan through the onboarding process.

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.

This course, aimed at aspiring supervisors and companies that want to improve their employees' supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor's role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor's success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guiding the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.

What kind of leader are you? Under what conditions does your natural leadership style work well? In this course, you'll identify your own leadership style and learn how to build on your strengths to improve areas of weakness. The course lays out four effective leadership styles and two problematic ones as well as when to deploy each kind of leadership. You'll learn how to build the emotional intelligence that underlies all effective leadership and the best ways to approach conflict.

Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.

While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.

In this course, you will learn how to become more effective by employing time management and scheduling techniques. The concepts covered in this course will discuss how to plan, organize, and prioritize your schedule, as well as the schedules of those you manage. You will learn what tasks to delegate and how to address procrastination, and how making time management a priority is the first step to keeping on task and managing a productive schedule.

Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.

This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of leadership.

Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

The AEM®/CEM® Prep Course was designed in partnership with the International Association of Emergency Managers (IAEM). This course is meant for emergency management professionals seeking the AEM or CEM credential. The course walks learners through the application process for both credentials. Primarily, the course reviews key terms and concepts that may appear on the AEM/CEM exam. Learners can check their understanding throughout the course with interactive games, review checkpoints, and exams. Certified Emergency Managers provide expert commentary, using their knowledge and experience to guide learners through the course. Plus, learners can gauge their exam readiness with two full-length practice exams, which mirror the real AEM/CEM exam. This edition of the AEM®/CEM® Prep Course is up to date and accurate for anyone taking IAEM's certification exam on or after January 1, 2024.

Drawing is a foundational skill that can aid in the development of other creative pursuits. Painters, architects, woodworkers, gardeners, and designers all benefit from honing their drawing skills. But drawing is also an art form in its own right, and learning how to draw can help unlock one's creative potential. Many benefits associated with drawing include increased focus and relaxation, improved creativity and problem solving, and greater hand-eye coordination. In this course, you'll learn the basics of drawing, including how to practice and implement the basic elements of drawing and how to develop a regular habit of drawing and sketching.

Mathematics is a foundational pillar of business and finance. It is necessary to understand how to apply math in different financial situations to have business success. This course will allow you to strengthen your math skills by providing examples of how basic math concepts apply in a variety of financial settings, including calculating interest, business expenses, and employee compensation.

This completely online and self-paced, five-module Human Resources management course provides comprehensive preparation for the Associate Professional in Human Resources - International (aPHRi™) certification exam. The course includes exam-taking tips, a detailed diagnostic test, practice questions at the end of each module, and a full-length, 125-question practice exam. Over 300 practice questions address the five knowledge areas covered in the aPHRi™ exam.

Communication is a key element of any successful project. Well-run projects rely on a continuous flow of communication to share key developments, ensure that stakeholders and team members are informed, and address any issues that arise. As a project leader, you'll set the norms and expectations for project communications but you'll need tools to help you craft a successful communication strategy for your projects.

In this course, you'll explore several tools to help your project team members communicate and collaborate. You'll examine verbal and written techniques, in-person and remote approaches, and one-to-one or one-to-many methods. Regardless of how it is structured, your team's communication should be concise, direct, and take an appropriate form for the situation, to ensure that information is transmitted appropriately and project objectives continue to be met.

As project leaders, negotiation permeates our lives—it is what we do to resolve issues and secure resources. Often, due to the scarcity of resources, the parties in a negotiation will adopt one or more approaches to get what they need; in fact, the negotiating parties may blend different strategies to get the best outcome, either for themselves or (hopefully) for both sides in the transaction.

Your ability to successfully identify these strategies as you negotiate for resources (and come to an agreement that will be most beneficial) is essential for your success as a project leader. For the duration of your project, you may have to negotiate with stakeholders both inside and outside of your organization, and the choices you make as you interact with these people and groups may be the difference between a successful venture and an unmitigated disaster.

In this course, you will play the role of a recently hired HR manager at the fictional company BioSage Labs. You will encounter different situations faced by HR managers, such as onboarding, diversity and inclusion, retention, harassment, emergency procedures, pay gaps, and substance abuse in the workplace. You will have the opportunity to make decisions throughout the simulation, which will impact outcomes, involve trade-offs, and affect your overall score. The simulation includes an adaptive scoreboard, as well as feedback and video commentary from an experienced HR manager. The BioSage Labs simulation gives you the opportunity to apply your HR knowledge and skills to a series of engaging situations.

Change Management Professional is intended to prepare learners to be change management practitioners in the real world. The course includes the Change Management Toolkit, an Excel spreadsheet loaded with helpful resources to guide learners through the process of Change Management.

Google Ads is the most widely-used advertising platform today. Due to the growing popularity of paid search, Google Ads is constantly evolving to help advertisers keep up with current marketing trends. Therefore, having a solid understanding of the platform is a key component of running a successful marketing campaign. This course will teach learners how to navigate through the platform, set up and optimize campaigns, improve performance, apply advanced techniques, and analyze performance data.

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.

The role of a chief human resources officer (CHRO) is multifaceted and requires adaptability, innovative thinking, and emotional intelligence. Strategy-minded HR professionals who enjoy working at the intersection of business leadership and human resources will find the path to becoming a CHRO highly engaging and rewarding. CHROs are responsible for providing guidance and coaching at the executive level, and they develop creative and innovative HR solutions to address common business challenges. In this course, you'll learn about the crucial role CHROs play within their organizations, and you'll deepen your understanding of HR practices and principles at the executive level. The course features interactive exercises as well as video commentary from CHROs, who share real-world expertise and provide advice for HR professionals looking to move up in their careers.

Inclusive cultures bring cultural awareness, belonging, and mental health to the forefront. Cultural awareness supports inclusivity because it empowers employees to work effectively with people from different demographics. With cultural awareness, organizations can foster a culture of belonging, facilitate collaboration, encourage decision-making, and support employee engagement. A culture of belonging includes employees being their authentic selves. Organizations encourage workplace authenticity and belonging when they support mental health initiatives, foster resilience, and create environments where employees are comfortable discussing mental health challenges. In this course, you will learn about these important aspects of an inclusive culture.

Inclusive HR leaders foster more innovative and productive work environments. HR leaders play a key role in developing, changing, and reinforcing an organization's culture. They also assess and analyze the organization's current workforce diversity and set goals for overcoming challenges to inclusion. Perhaps most importantly, these HR professionals help other leaders develop inclusive competencies and strategies to improve performance and decision-making among teams.

This course explores inclusive leadership competencies for HR professionals, the application of these competencies within different business structures, the roles HR leaders play in developing inclusive organizational leaders, and the characteristics and benefits of inclusive leadership programs.

Throughout each workday, HR professionals have opportunities to build inclusive work environments. Today's world requires HR managers to support D&I initiatives in different work models.   Inclusive decision-making is an important component in creating work cultures that embrace diversity and belonging. This decision-making process increases innovation, engagement, and business performance. HR managers are also in key positions to build inclusive learning and development teams and learning content. This course explores strategies for transparent and inclusive decision-making, the building of inclusive learning and development teams, and ways to support diversity and inclusion in hybrid and remote work models.

This course provides an overview of key business concepts—applicable to freelance designers, designers who are sole proprietors or lead their own design firms, and designers working in large or small firms. The course explores key concepts of effective leadership, management, and team development. Learners will review people and project management skills and practice applying their learning in real-world scenarios. Next, learners will dive into business strategy, examining the importance of strategic thinking and practicing different methods for strategic planning. Lastly, the course covers the financial side of the business, giving a high-level overview of important accounting and finance terminology, which designers can use to better understand how to design efforts that fit into the larger financial goals and objectives.

Successful organizations know the value of design. Because thoughtful design is a driver of organizational success, designers are often required to wear many hats—innovator, leader, and problem-solver, just to name a few. This course provides design professionals with an overview of key design principles and practices, providing a shared language for describing the creative and complex role that designers play within their organizations. The course also explores methods for fostering innovation, solving complex problems with design, and communicating the value of design with data. Through interactive games and exercises, learners will engage with key concepts and apply their learning to real-world scenarios and case studies. The course is designed for early-career and seasoned professionals alike, offering engaging instructional content for designers at all levels who want to sharpen their understanding of design principles, tools, and best practices.

Designers across all specializations and industries must have a working knowledge of relevant laws and basic legal concepts. This course covers legal topics relevant to designers, including copyright and intellectual property, contracts and nondisclosure agreements, and legal requirements for accessible design. Through this course, designers will learn about laws most relevant to their work.

Please note: This course covers the basics of law but is not meant to provide legal advice. If you require legal advice or other expert assistance, please seek the services of a professional. While every designer should be familiar with relevant legal issues, there is no substitute for having qualified legal counsel.

This course introduces designers to concepts related to standards of practice, including ethics, accessibility, and diversity and inclusion. Because design is often intertwined with the culture, brand, and vision of an organization, designers play a key role in promoting ethical and inclusive business practices. This course equips designers with the foundational knowledge necessary to make a positive impact in their organizations and their work. Through a series of interactive exercises and case studies, designers can test their knowledge and apply what they're learning to real-world scenarios.

This course covers topics related to communications and network security. It begins with a lesson in the different types of networks and different transmission technologies. It also covers the two main models that govern how networks work: the OSI model and the TCP/IP model, as well as their related layers. The course includes a detailed discussion of the many protocols that allow networks and network devices to communicate with one another and includes a discussion of firewalls and wireless networks. This course is designed for IT professionals and other adult learners who are interested in gaining an introduction to information technology security.

Companies must protect their assets. Just as locks go on the doors to protect physical assets, electronic and data assets must also be guarded. Asset security involves the full support of everyone in an organization, from corporate-level personnel down to front-line employees. Various security controls will be described that help protect privacy, along with data leakage prevention (DLP). Although it is not necessary, having some foundation in IT concepts is helpful in taking this course.

In this simulation, you'll assume the role of an Agile practitioner helping a team address the interpersonal and relational challenges that are currently impeding their progress. The simulation, designed for adult learners with some Agile experience, will ask you to make decisions as you confront common Agile issues. Each decision you make will include tradeoffs that will increase satisfaction in some areas but may hinder other areas. Your task will be to select an option that best benefits your organization.

As you make your choices, an adaptive scoreboard will reflect the impact of those choices on organizational success. Your goal will be to optimize your score across several organizational factors. You'll use the results of your actions to inform subsequent decisions as you complete the simulation.

Uncertainty plays a major role in the business world. You may not be able to fully predict the outcome of a decision, but you can use mathematical tools to help you make informed decisions and manage risks. This course will introduce you to the concepts of probability and statistics. You will learn how to calculate probabilities in a variety of situations. You will also explore simple ways to organize and analyze data by learning about different graphical displays and basic statistical terminology.

Effective communication regarding compensation and benefits is vital for any organization. Shortcomings in communicating total reward packages can result in a failure to attract or retain top talent, while effective compensation communication assists in improving employee morale, motivation, and productivity.

This course will explore methods and strategies for effectively communicating compensation and rewards, both company-wide and with individual employees. Topics in this course include alignment among key compensation documents, communicating about pay equity, the advantages and disadvantages of pay transparency, supporting managers in compensation decision-making and communication, and special considerations when communicating medical and health benefits to employees.

A compensation system is part of a total rewards system that, if designed correctly, engages and retains talent for an organization. This course delves into the details of the direct compensation system, the money that organizations pay employees. It covers the elements of a compensation system, the advantages and disadvantages of base and incentive pay, how to price jobs, the legal and ethical aspects of compensation, and the issue of pay equity. Learners will engage with real-world scenarios and case studies as they learn how to design and adjust a compensation system.

This course explores the requirements for internal and external equity in the workplace. In this course, learners will read about the gender wage gap, federal laws regarding compensation, pay transparency, and other components of the deeply nuanced subject. Pay equity has a long history that can be seen through the progression of laws, as well as the social acceptance of pay transparency. The course includes two case studies that will put the learner in a "hands-on" situation regarding pay equity through a pay audit.

A 2022 survey by AHIP determined that 56% of employees will make the decision to leave or stay at an organization based on their health benefits. Medical benefits can not only impact retention, but also internal and external perception, rates of absenteeism, and financial repercussions.

We will review questions such as: which group health plan can best support an organization's strategic goals? What options are available to ensure the medical-related benefits included are a good fit for your employees? How can HR executives help design a benefits plan in order to address all aspects of employee health, including mental health?

This course will guide you in designing, implementing, evaluating, and adjusting your organizational medical benefit plan to meet specific goals.

An understanding of retirement planning provides HR professionals with the tools needed to attract and retain top talent. In this 200-level course, you will explore private employer-sponsored plans, federal-sponsored plans, and retirement plans sponsored by financial institutions. You will learn how to help employees with retirement planning, design retirement plans, and assess how restructuring, federal legislation, and portfolio allocation impact retirement funds. This course also presents a model for ethical decision-making and analyzes the ethical components of specific retirement-related issues.

Benefits packages are an important way for organizations to support health and wellness and demonstrate genuine care for their employees. A valued and effective benefits package focuses on benefits that support mental health, physical well-being, and financial well-being. In this course, you will learn how to create benefits offerings tailored to your workforce, and applicable in different work models. You will examine how legal and voluntary benefits support health and wellness and diversity, equity, and inclusion (DEI) initiatives. You will also learn about how to create a strong ethical culture that fosters employee wellness. By genuinely addressing employees' needs, organizations can offer benefits that support employees and strengthen employee engagement, retention, productivity, and other key indicators.

Introduction to Cybersecurity Concepts and Practices is intended for adult professionals who may be entertaining a career in cybersecurity or are looking to enhance their current career skills with a stronger understanding of cybersecurity.  The course provides a wide array of topics pertinent to the modern workplace. It outlines broad concepts such as cryptography, cloud computing, and malware and then provides the resources to apply these concepts in present-day areas, such as networking, incident management, and authentication.

This course provides an overview of the knowledge and skills required for effective nonprofit fundraising for board members. Topics covered include the key fundraising roles and responsibilities of nonprofit boards along with best practices to support various types of fundraising. The role of the development committee, board giving, and board fundraising engagement are also discussed. Tips for networking, asking for support, and maintaining lasting relationships with donors are provided. Learners will also gain an understanding of how to develop the plans and policies that nonprofit board members use to oversee fundraising and will learn about ways to maintain high ethical standards in their organizations.

This course will provide you with the knowledge and skills required for effective public communication. We will examine the key roles and responsibilities of nonprofit boards in public communication and describe the ways in which board members can earn and maintain public trust. We will also discuss best practices for creating a communications plan and describe various channels for communication. Finally, we will identify strategies for reaching a diverse audience and explore best practices for handling crisis communications.

This course, aimed at nonprofit board members, is designed to help them apply basic strategic-planning skills to their nonprofit organizations. Self-paced and highly interactive, the course covers the six stages of the formal strategic planning process — Preparation; Mission and Vision; Strategic Assessment; Strategy Formulation; Implementation; and Evaluation — as well as approaches for rapidly developing strategies for situations not anticipated by the strategic plan. It includes three case studies that allow learners to apply what they have learned to real-world situations and it allows learners to download materials that they can use to develop strategies for their own organizations.

This course will provide you with the knowledge and skills necessary to provide effective leadership oversight in your organization. We will define the different types of board structures and the cycles that every board goes through. Then, we will look at nonprofit governance best practices and the importance of board assessments and succession planning. And finally, we will take a close look at managing conflict within the leadership of your organization, and analyze some of the major ethical issues facing modern nonprofits.

This course will provide you with tips and tools to provide proper financial oversight of your nonprofit. It describes the financial roles and responsibilities of board members and provides an overview of the documents found in a nonprofit's financial report. You will learn how to identify and analyze key information in a nonprofit statement of financial position, statement of activities, and statement of cash flow and will get an overview of the process for developing and approving a nonprofit budget.

This course, aimed at nonprofit board members, is designed to help them understand and oversee the process for measuring nonprofit progress and performance. Self-paced and highly interactive, the course shows learners how to set appropriate organizational goals and how to use key performance indicators to measure the organization's progress. It details different ways of gathering information and analyzing data to measure desired outcomes, and it shows learners how to monitor and assess the progress of the board itself. It includes three case studies that allow learners to apply what they have learned to real-world situations, and it allows learners to download materials that they can use to measure their own organization's progress.

The law not only requires all nonprofit organizations to have a board of directors; it also identifies critical duties that boards must fulfill.  As is the case for for-profit boards, non-profit boards have a duty to act in the organization's shareholder's interests; but for a nonprofit, the shareholders are the members of the public that the organization serves. Board members have three primary legal duties: the duty of care, the duty of loyalty, and the duty of obedience. If a nonprofit causes harm by an act or omission, the organization or even individual officers or employees may be liable. This course explores the legal obligations of nonprofit board members, key legal concepts that board members should understand, and the risks and limits of liability.

Human resource professionals must negotiate a wide range of legal issues in the workplace. Employment law is a complex and constantly evolving area that has been disrupted many times over by technological advancements and new economies. This course examines the legal responsibilities and boundaries of human resource professionals and how they use this knowledge to support their employers and organizations. To support organizations effectively in this area, human resource professionals must be able to understand a multitude of regulations that govern employment relationships, as well as accurately assess potential legal issues and employers' ethical responsibilities.

This course explores several common causes of employee grievances that affect employees' equal employment opportunities, including discrimination, harassment, and abuse of power. It is important for human resource professionals to know when and under what conditions employees can bring legal claims against their organizations. Employers who fail to comply with their own grievance procedures can face serious legal repercussions and cause unnecessary harm to their employees. It is vital that human resource professionals address grievances in a fair and ethical manner. This course also focuses on legal issues related to adverse employment actions and the human resource function's relationship to ethical responsibility.

This course examines some of the most significant federal statutes and legal cases relevant to human resource professionals. It also presents ethical and legal arguments to HR professionals for how proactive compliance can better support and protect their organizations. Human resource professionals must not only be able to identify federal and state law requirements, but also identify potential legal issues in their workplaces, assess what courses of legal action are possible, and know when to consult appropriate legal counsel.

Project Management Foundations provides a quick overview of the fundamentals of project management. It defines primary concepts, explains basic terminology, and explores two of the most popular methodologies--Waterfall and Agile--employed by successful project leaders and their organizations. It covers the five stages (Initiating, Planning, Executing, Monitoring & Controlling, and Closing) of a Waterfall project and shows how those stages interconnect to help complete projects. It provides a simple interpretation of a common Agile development cycle, identifying and explaining essential Agile concepts along the way. And it recognizes several professional certifications and accreditations that practitioners can obtain to help them better understand and apply established project management principles and improve project outcomes.

Web analytics is an essential component of any successful marketing campaign, and Google Analytics is one of the most widely used web analytics tools on the market. Google Analytics provides marketers with metrics, reports, and tools for measuring audience data and user behavior. The data collected through Google Analytics can be used to improve and adjust marketing campaigns.

This introductory course will give you a basic overview of Google Analytics, ranging from account setup to platform navigation. The course will dive into key metrics and audience and segment creation. Additionally, the course will touch on SEO basics and discuss the benefits of using Google Analytics for publishing, B2B marketing, and ecommerce.

Whether transitioning from a long career within the military, a veteran making a career change or building skills, it is important to understand how to translate a lifetime of development within a specific skill set to civilian employment. This course prompts military veterans to examine their experience, understand the unique challenges related to job seeking for veterans, military, and their families. This course will focus on career planning and skills development, such as resume writing and improving interviewing skills, for those seeking employment. You'll hear from other veterans about their own experiences along the way.

Becoming an AMA Professional Certified Marketer®️ is a way to prove you have the knowledge you need across a broad spectrum of marketing topics. This Certification Learning Bundle is a 16-hour online self-paced course that provides learners with the tools necessary to prepare for the 150-question PCM® Marketing Management exam - which is included!

You will explore topics surrounding marketing management, including marketing strategy, sustainable marketing, marketing insights, consumer behavior and market segmentation. The course will further dive into product offerings, product pricing and product value. Lastly, the course includes interactive games, vocabulary flashcards, and a 150-question practice exam.

American Marketing Association members get a discount! Go to ama.org/certifications/marketing-management-certification/ to see the discount code.

The HRCI Pro Series is a collection of certificate courses that focus on advanced HR and business concepts. By completing each Pro Series certificate, you demonstrate your knowledge in a specific area of expertise and earn a digital badge to proudly display your achievement as an HRCI Pro in Talent Management.

The HRCI Pro Series is a collection of certificate courses that focus on advanced HR and business concepts. By completing each Pro Series certificate, you demonstrate your knowledge in a specific area of expertise, and earn a digital badge to proudly display your achievement as an HRCI Pro in Employment Law.

The AIGA Professional Design Certification represents a commitment to the design profession and to lifelong learning. This new online design certification program is open to design practitioners at every level who are committed to expanding their careers and the profession. Practitioners in graphic design, visual communications, interactive and web design, UI/UX, and all design modalities can benefit from the AIGA Professional Design Certification.

Topics covered in the course:

• Design Principles


• Design Methods and Tools


• Research


• Copyright and Intellectual Property


• Employment Law


• Ethics


• Accessibility


• Diversity and Inclusion


• Leadership


• Business Strategy


• Finance Principles

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 2 credits, vocational level, in professional design.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

The Frontline Manager® certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization.

Topics covered in the course:

• Supervision


• Coaching


• Communication


• Work-Life Balance


• Organizational Culture


• Team Collaboration


• Leadership Styles


• Time Management


• Progressive Discipline


• Practical Application of Skills

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT&reg) with a recommendation of 3 credits, lower division, in introduction to management.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

This online course provides learners with a fundamental understanding of the most critical areas in small business management. Throughout nine segments, learners will explore the varied tasks, such as accounting, budgeting, business law, marketing, and project management, that small business owners must master to be successful. The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice business management skills.

Topics covered in the course:

• Introduction to Small Business Management


• Accounting Fundamentals for Small Business


• Budgeting Financial Analysis for Small Business


• HR Fundamentals for Small Business


• Law for Small Businesses


• Leading and Managing Small Businesses


• Project Management for Small Business


• Small Business Marketing

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in small business management.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 80 multiple-choice questions. Students will have 2.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

This online course equips both new and experienced managers with the skills and resources necessary to foster strong connections, lead change, and resolve potential conflicts. Throughout ten segments, students will learn practical ways to better coach and motivate their teams, whether operating in an in-person office environment or a remote work setting. The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage learners and provide opportunities to practice and apply key management skills.

Topics covered in the course:

• Introduction to Management


• Communicating Collaboratively


• Emotional Intelligence for Managers


• Handling Difficult Employee Behavior


• HR Fundamentals for Managers


• Introduction to Negotiations


• Leading and Managing Change


• Managing People


• Managing Remote Employees


• Time Management

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in management.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 70 multiple-choice questions. Students will have 2.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

This online course explores the various challenges that evidence suggests women in business are likely to face—challenges that are different (in kind or in scale) than those faced by men in business. Throughout seven segments, learners will explore key concepts and practices that all successful business people should be familiar with, such as leadership, management, communication, work-life balance, networking, negotiation, and body language. The material also provides concrete and data-driven recommendations for women looking to advance their careers, by naming some of the systematic obstacles they might face, such as explicit discrimination, implicit bias, glass ceilings, and assumptions about familial responsibilities.  Alongside commentary from women leaders, students will learn strategies for addressing these challenges. The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice essential business skills.

Topics covered in the course:

• Body Language for Women in Business


• Communication for Women in Business


• Current Issues Facing Women in Business


• Leadership and Management for Women in Business


• Negotiation for Women in Business


• Networking and Mentorship for Women in Business


• Work-Life Balance for Women in Business




Download the complete syllabus with learning outcomes here.





This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in women in leadership.





Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.





If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

This online course teaches essential leadership skills to help learners stand out as leaders among their peers. The coursework discusses the theories of leadership and offers real-world practical explanations and definitions. Throughout five segments, learners will explore questions such as: What is leadership, and why is it important? How does a leader encourage change without triggering fearful resistance? What are the key elements to leading an effective team? What is the role of charisma in leadership? How can a leader achieve work-life balance? The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice leadership skills.

Topics covered in the course:

• Introduction to Leadership


• Body Language for Leaders


• Leading Teams


• Leading and Managing Change


• Leaders and Work-Life Balance

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in leadership.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 40 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

This online course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills.

Topics covered in the course:

• Introduction to Managing Change and Resolving Conflict


• Communicating Collaboratively


• Emotional Intelligence for Managers


• Handling Difficult Employee Behavior


• Handling Workplace Conflict


• Leading and Managing Change


• Negotiations: Resolving Disputes

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in conflict management.

Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

The PM Skills® PMSCP™ certification includes 14 courses that are completely online and self-paced, which provides the most flexibility in completing the curriculum. No prerequisites are required for the PM Skills® courses, but it is recommended that you complete the Interpersonal Skills for Project Leaders course before beginning the others. The learner must complete all 14 courses before taking the PMSCP™ certification exam. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. All PM Skills® courses carry Project Management Institute Professional Development Units (PDUs).

Upon successful completion of the PM Skills® courses, students will be required to achieve a passing mark of 70% or higher on the PMSCP™ exam. The exam consists of 200 questions covering material from the 14 PM Skills™ courses. The following highlights the exam:
Along with all 14 PM Skills® courses, the PMSCP™ exam is included in the cost of the course bundle. Students will have 3 attempts to successfully pass the exam (70% or higher).

The exam is administered and proctored online. Students will need to have an active internet connection to complete the exam.

The exam consists of 200 questions. The questions are randomly selected and cover material from all 14 PM Skills® courses.

Students have a maximum of 2 hours to complete the exam.

Once the exam is complete, the student will be notified immediately if they passed the exam.

Students will not have access to their answers; this information is kept confidential.

Upon successfully completing these courses and the final PMSCP™ certification exam, you will be awarded the PM Skills® PMSCP™ certification.

Financial literacy is an essential skill for any business leader or business owner. Fundamental financial concepts, such as reading and analyzing financial statements, developing and managing a budget, maintaining a healthy cash flow, and raising capital to support business growth, are crucial skills that every business owner or business leader needs to comprehend. The courses included in this bundle address each of these essential business activities, including best practices and strategies that business leaders and owners can leverage to manage and grow their business more confidently. Courses in this bundle offer real-world examples, how-to lists and advice, industry spotlights, videos from industry-leading practitioners, interactive games, and review questions to ensure mastery of the material.

Upon successfully completing all courses in this bundle, you can download and print a Certificate of Completion.

This completely online and self-paced program provides comprehensive preparation for the Online Marketing Certified Associate (OMCA™) certification exam. It includes a voucher for the OMCA™ online exam (retail value $225) and a code for two practice exams.

The requirements for OMCA™ certification include:

1. A passing score on the  OMCA™ exam


2. A secondary degree or equivalent (e.g., High School diploma or GED)


3. Either successfully completing this MindEdge Test Prep Bundle or 600 hours of experience

Developed by OMCP, an industry association, the OMCA™ certification is a worldwide standard for digital marketing that verifies the skills, education, and experience necessary to drive digital marketing initiatives. More than 900 universities and training institutes teach to OMCA standards worldwide. Thousands of leading companies prefer to hire professionals with OMCA and OMCP credentials.

MindEdge is an OMCP Registered Education Provider.

Courses in this program cover the strategic issues, marketing methods and tactics, industry terminology, and best practices. Each course offers examples, videos from industry-leading practitioners, interactive games, and review questions to ensure mastery of the material.

We recommend beginning with Digital Marketing Strategy first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion, and redeem your voucher for the OMCA™ online exam.

This online course introduces learners to Agile methods of project management. Beginning with an introduction to the core philosophy of Agile and the basic structure of an Agile project, the following modules address specific challenges that may be encountered by teams using Agile, best practices for integrating Agile methods into Waterfall environments, and the principles of Scrum, one of several specialized Agile methods. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to practice their project management skills in an Agile context.

Topics covered in the course:

• Introduction to Agile


• Principles of Scrum


• Challenges for Agile Teams


• Integrating Agile into a Waterfall Environment

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 2 credits, lower division, in project management or fundamentals of project management.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 40 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes.  A passing score of 70% of above is required to request college credit for this certificate.

This online course introduces learners to the basics of human resources management. Throughout seven segments, learners will explore the core goals and strategies of the HR function, examine best practices for employee selection and development, develop an understanding of compensation structures, and consider both the value of workforce diversity and laws relevant to its pursuit.

The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to practice HR management skills.

This course is made up of the following segments:

• Introduction to Human Resource Management


• Employee Selection


• Talent Management and Career Development


• Performance Management


• Data and Human Resource Management


• Compensation and Benefits


• Equal Employment Opportunity

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation for 2 credits, lower division, in human resource management.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 40 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

This online course introduces learners to current management issues for nonprofit organizations. Video commentary on these crucial topics provides insight into how nonprofit professionals apply key concepts in their own organizations. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to practice effective decision making in a nonprofit setting.

This course is made up of the following components:

• Introduction to Nonprofit Management


• Strategy for Nonprofit Organizations


• Leadership in a Nonprofit Organization


• Nonprofit Board and Volunteer Development


• Budgeting in a Nonprofit Organization


• How to Read a Nonprofit Financial Statement


• Fundraising for Nonprofit Organizations


• Introduction to Grant Writing


• Principles of Marketing for Nonprofit Organizations


• Social Media for Nonprofits

 

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in nonprofit management and leadership.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes.  A passing score of 70% of above is required to request college credit for this certificate.

This online course teaches essential skills and knowledge for entrepreneurs. Throughout five segments, learners will explore how entrepreneurs create successful ventures, and develop functional skills in management, accounting, marketing, and business law. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to practice entrepreneurial skills.

This course is made up of the following components:

• Introduction to Entrepreneurship


• Business Law for Entrepreneurs


• Leadership and Management for Entrepreneurs


• Accounting and Finance for Entrepreneurs


• Strategic Marketing for Entrepreneurs

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 2 credits, lower division, in entrepreneurship.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 40 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes.  A passing score of 70% of above is required to request college credit for this certificate.

This online course introduces learners to the principles, strategies, and technology of digital marketing. Video commentary from marketing professionals provides insight into the challenges and best practices of the field. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to demonstrate their knowledge of digital marketing and practice relevant skills.

Topics covered in the course:

• Content Marketing


• Search Engine Optimization


• Paid Search/Paid Advertising


• Conversion Rate Optimization


• Digital Marketing Strategy


• Web Analytics


• Google Analytics


• Marketing Automation


• Social Media Marketing


• Mobile Marketing

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 2 credits, lower division, in business or marketing.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes.  A passing score of 70% of above is required to request college credit for this certificate.

This online course introduces learners to the basics of project management. Throughout six segments, learners will practice the foundational skills of project management, consider the ethics involved in leading a team, and explore similarities and contrasts between Agile and Waterfall project management methodologies. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage students and provide opportunities to practice project management skills.

Topics covered in the course:

• Managing Real World Projects


• Project Management Team Leadership


• Ethics for Project Managers


• Emotional Intelligence for Project Managers


• Effectively Managing Project Stakeholders


• Integrating Agile into a Waterfall Environment

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in project management or fundamentals of project management.

A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes.  A passing score of 70% of above is required to request college credit for this certificate.

Creating a safe, collaborative workplace where employees feel welcome and supported requires human resources professionals to face some difficult issues and challenges. In this bundle of courses, you'll learn about current issues your employees may be facing and best practices for promoting employee well-being. With a deeper understanding of potential issues that may arise, you'll be better equipped to provide guidance, policies, and resources to help employees thrive.