Technology FAQ

The X-number is another name for a student ID number. It is issued to all new credit students upon their completion of the New Student Information Form (NSIF)/Application, and to all new noncredit students upon completion of the Noncredit Registration Form (pdf).

The number begins with an "X" followed by eight numbers (example: X12345678).

You will use your unique X-number frequently during your time at Waubonsee —for everything from registering for classes to checking out library books, so do your best to remember it.

If you received an X-number card, keep it with you for easy reference. You can also use our online X-number look-up form.

If you have never logged into a Waubonsee computer system before, click on "Reset Password" on the login screen and follow the prompts. You will then be asked to create a new password.

Password requirements are:

• Minimum of eight characters in length; maximum of 90 characters
• Contains at least one of each of the following items:
  • Uppercase letter
  • Lowercase letter
  • Number
  • Special character/symbol

It is important to keep passwords secret and secure so that others can't use them or find them. These guidelines are intended to provide information and guidance about how to create strong, cryptic passwords and how to keep them secure and confidential.

Coming up with a password that's both strong and easy to remember can take some creativity. Try thinking of a phrase (i.e. part of a book, poem or song), and use it to form a password you'll remember. For example:

• "All of Parish is divided into three main parts." would be "AoP/i3mp."
• Insert symbols (punctuation) after every third character.
• Use an uppercase letter after every number.
• Press the shift key after every other character.
• Be creative! Come up with your own system; the possibilities are endless.

Use our online X-number look-up form to retrieve your forgotten X-number.

And remember, your X-number is printed on all of your registration correspondence (schedule, invoice, etc.).

If you forget your password, you can reset it using our online password system. If you have questions, please email the Technical Assistance Center (TAC) at tac@waubonsee.edu. Be sure to include your X-number and a callback phone number and/or email.

TAC is available on the Sugar Grove campus for in-person support.  We are available Monday through Friday, 7 a.m. - 10 p.m., and Saturday and Sunday, 8 a.m. - 10 p.m.  An appointment must be scheduled using the ServiceDesk In-Person Appointment Form.

Remote Support Hours:
Monday through Friday, 7 a.m. - 10 p.m.
Saturday and Sunday, 8 a.m. - 10 p.m.

Waubonsee Community College Self-Service is the college's online registration system.

You can go directly to Self-Service to access Waubonsee Community College Self-Service.

Self-Service is also part of the mywcc Web portal, which also gives you access to your email, Canvas, and a variety of other resources. 

Visit mywcc.waubonsee.edu.

• Register for courses
• Search for courses by subject, keyword, instructor, meeting dates, meeting times, etc.
• Make full or partial payments by credit card or from a bank account (checking/savings)
• View your academic information such as courses you've taken in the past, your academic major code, your class schedule for any given week, your final grades at the end of the semester, etc.

24 hours per day, 7 days per week

Returning students who know their X-number can use Self-Service. New students should follow these steps to getting started.

You may use any computer with Internet access, including those available for student use on any of Waubonsee Community College's campuses.

Yes. Using the online payment system in Waubonsee Community College Self-Service, you may assign an authorized user to make secure online payments on your student account. However, this assignment does not give the authorized user the ability to view your confidential academic information.

Re-entering your X-number and password provides an extra layer of security when entering financial transactions.

All enrolled students have a Waubonsee email account, known as mymail, powered by Google. Your mymail account is accessible through the mywcc web portal at mywcc.waubonsee.edu. Waubonsee will send all official communication to this email, including important academic and financial information.

Your Waubonsee email address is typically your first initial and your last name @student.waubonsee.edu. Example: Joe Waubonsee could be reached at jwaubonsee@student.waubonsee.edu. Students with common last names may have a number added to their email address. View your email information in Self-Service.

Your Waubonsee student email address can be forwarded to another personal email address. For instructions, go to Google Help: Forward mail to another account.

You can use your own mail client to retrieve Waubonsee student email. For instructions, go to Google Help: Get started with IMAP and POP3

Waubonsee student email can be accessed through your mobile device. For instructions, go to Gmail Help: Sign in to Gmail